The Morses Club Customer App is a simple and secure way of managing your account online and lets you view your remaining balance, make loan payments and much more!
Morses Club App Features
- Make a loan payment
- View your loan accounts and payment history
- See whether further loans might be available to you
- Apply for further credit
- Change your contact preferences
Applying for a loan can seem daunting, so we’ve put together this handy step by step guide on how to apply to help you. While the initial application process is online, Morses Club loans offer a personal service where you deal with your agent face-to-face. With the additional choice to track your application securely using our Customer App. Knowing how our application process works should make it simpler for you.
We’ve also included some guidelines on how to manage your loan correctly. Your agent will go through all this with you in person, but if you need a reminder you can find all the useful tips and hints here.
Because we’re a responsible lender we’ve also included some information on doorstep loans, so you can do some research and see if this loan is right for you. There’s also a borrowing guide that details a bit more about our interest and charges. This way you know upfront exactly what your loan will cost.
You do not need to provide any documents on initial application. If you are approved, your local agent will arrange a convenient time to call round to complete your loan with you. When the agent calls round you will be required to provide some identification documents which they will make a record of.
We conduct an affordability assessment for each loan so you’ll also need to provide evidence of income, and outgoings where possible, so we can make sure the loan is manageable. You can find a list of the documents we’ll accept here.
The Morses Customer App is a web app, so has the functionality of an App but is available through any internet browser. You won’t be able to access this via the App store or Google Play.
Once you’ve registered, just add the bookmark to your home screen and you can access it whenever you want.
Registration is quick and easy. All you need is your customer number, name and date of birth. Click here to Register now. You will also need the email address we have on our system. If you have changed or forgotten your email address, or would like to add an email address, speak to your agent or get in touch.
This is your 8-digit customer ID, you can find this on your loan agreement. If you can’t find it, just contact us on 0330 045 0727 and we can help.
The registration process will send an email to the email address you provided to us. If you have changed or forgotten the email address you gave us, speak to your agent or contact us on 0330 045 0727 and we can help.
Please note that you cannot make a payment until 7 days from when you received your loan. After this time, you can make a payment at any time via the Customer App, via your agent or our Customer Service Team.
Repayments will not be shown in real time on the App, however they will appear the next time you log in. If you have logged back into the Customer App and your payment is not showing after 24 hours, just contact us on 0330 045 0727 and we can help.
The Customer App will notify you when you might be able to borrow more money with us – you’ll need to log in to see these notifications. You can request further credit on the App and your agent will contact you to complete your application.
If you’ve been approved, you must ‘accept’ our Agreement and the Terms & Conditions on the Customer App, to get access to your funds. All new loan applications are subject to credit and affordability checks and will depend on your individual circumstances.
You cannot change your personal details on the Customer App; however, you can update your contact preferences. If you would like to change your personal details, contact your agent or get in touch.
You can make full or partial weekly payments online. Simply log in to the Customer App, click on ‘Make a Payment’ and select the amount you would like to pay.
After your request for further credit has been accepted, you will need to log in to the Customer App and ‘accept’ the Agreement and the Terms & Conditions within 24 hours. After this time, the new loan offer will be canceled.
It takes 2 hours for approved loans to be funded, between the hours of 8am and 10pm, however the funds will only be transferred once the Agreement and the Terms & Conditions on the App have been ‘accepted’.
Affordability assessment for Loan Approval
- Once you are initially approved for a loan, an agent will phone you to start your affordability assessment.
- If you are registered with our Customer App, you will then be invited to log in to accept your loan terms.
- If you are not registered with the App, your agent can help you do so over the phone.
- Alternatively, a face-to-face visit to your home can be arranged to help you complete your affordability assessment and accept your loan terms.
- Please note that in some cases, you may also need to provide us with some supporting documents. If this is necessary, an agent will be in touch with more information.