What is Temu App? Temu is an online marketplace that connects consumers with millions of sellers, manufacturers and brands around the world with the mission to empower them to live their best lives.
Temu is committed to offering the most affordable quality products to enable consumers and sellers to fulfill their dreams in an inclusive environment.
How to shop on Temu App
- Sign in/ Register with your email, phone number or third-party platform.
- Find items that you like and select a color, size, and the quantity you would like to purchase.
- Review the item and your selected color, size, and quantity and then click Add to cart.
- After adding an item to your cart, you can click Go to cart on the right popup window.
- When you’re ready to checkout, click Checkout.
- Fill in the shipping address.
- Click Continue to payment.
- Choose a shipping method and payment method.
- Review your order summary. If you have a coupon available, make sure to apply it.
- place the order, by clicking Submit order.
If you are not satisfied with what you bought on Temu, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.
Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on “Save your Order” in your Temu order email to make a return.
Find the relevant order in “Your Orders” and click on the “Return” button. Select the item(s) you would like to return and the reason for the return.
Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the “Next Step” button to proceed.
If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click “Submit”.
If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return for every order within 90 days from the date of purchase.
Print and tape your return label we provided to the outside of your return package. Mail out your package at the nearest USPS or UPS location and you’re done!
You can check the refund status of your item(s) on your order details page or through Temu’s SMS/Email/Push notifications.
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Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the United States.
Return shipping is free on your first return for every order within 90 days from the date of purchase. If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 90-day window has not expired.
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For the second and subsequent refunds for the same order, you can use the return label we provide and pay a US$7.99 shipping fee, which will be deducted from your refund.
For refunds of the returned items, we will process your refunds within 3 working days after we receive the return package from you.
For refunds of missing items or items not delivered, choose the corresponding reason after clicking “Return/other help” to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item had been delivered or not.
Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. The original shipping fee is not refundable if your return is not a result of a Temu’s error. The insurance costs, if any, are also non-refundable.
You can choose to accept Temu credits instead of a refund to the original payment method. Refunds to Temu credits are faster than your original payment method.
Temu credits have no expiration date. The refunds to Temu credits cannot be reversed once the refunds are processed. Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.
